Questions? Concerned about a child at risk?

Call us 24 hours a day, 7 days a week, at 1-705-360-7100 or Toll-Free at 1-866-229-5437/KIDS or 1-800-665-7743.

If you are experiencing an emergency, please call 9-1-1, a crisis line, or visit your nearest hospital Emergency Department.

General Inquiries

For general questions or comments, you can reach North Eastern Ontario Family and Children's Services (NEOFACS) by email at info@neofacs.org.

If your email message is concerning the safety of a child or youth, please call 705-360-7100 immediately. This email address is not monitored for child safety concerns.

Office Hours

Our offices are open Monday to Friday, except for statutory holidays and unless other times are posted.

Regular Hours of Operation:
8:30 a.m. – 4:30 p.m.

Summer Hours (June 1 – August 31):
8:30 a.m. – 4:00 p.m.

Crisis support is available nights, weekends and holidays.

Map that shows the locations of the NEOFACS offices

Office Locations

Agency-Wide Toll-Free Numbers: 1-866-229-5437/KIDS or 1-800-665-7743

Cochrane 451 Chalmers Avenue, P.O. Box 1450 Cochrane, ON P0L 1C0 Phone: 705-272-2449 Fax: 705-272-3491	Englehart 40 Third Street, P.O. Box 607 Englehart, ON P0J 1H0 Phone: 705-544-5437 Fax: 705-544-2555	Hearst 909 George Street, P.O. Box 1630 Hearst, ON P0L 1N0 Phone: 705-372-2445 Fax: 705-362-7687
Iroquois Falls 457 Zealand Avenue Iroquois Falls, ON P0K 1G0 Phone: 705-232-7000 Fax: 705-232-6089	Kapuskasing (District Office) 29 Kolb Avenue Kapuskasing, ON P5N 1G2 Phone: 705-335-2445 Fax: 705-335-4391	Kirkland Lake (District Office) 6 Tweedsmuir Road Kirkland Lake, ON P2N 1H9 Phone: 705-567-9201 Fax: 705-568-8787
New Liskeard 25 Paget Street, P.O. Box 68 New Liskeard, ON P0J 1P0 Phone: 705-647-1200 Fax: 705-647-7467	Smooth Rock Falls 50 Third Street Smooth Rock Falls, ON P0L 2B0 Phone: 705-338-2366 Fax: 705-338-4511	Timmins (Head Office) 707 Ross Avenue East Timmins, ON P4N 8R1 Phone: 705-360-7100 Fax: 705-360-7200

F.W. Schumacher

Live-In Treatment Services
68 Aura Lake Street
Schumacher, ON P0N 1G0
Phone: 705-360-7230
Fax: 705-264-5888

FWS Intensive Services
68 Aura Lake Street
Schumacher, ON P0N 1G0
Phone: 705-360-7231
Fax: 705-264-5888

Transition Home Program

Whitewood - New Liskeard
157 Whitewood Avenue,
New Liskeard, ON P0J 1P0

Wilcox - Timmins
457 Wilcox Street
Timmins, ON P4N 3M1

Non-Residential Attendance Centres (NRAC)

Direct Program Phone Number: 705-360-2113 or 1-844-460-2113 (Toll-Free)

Cochrane 451 Chalmers Avenue, P.O. Box 1283 Cochrane, ON P0L 1CO Phone: 705-272-5059 Fax: 705-272-5759	Hearst 1121 Front Street (basement) Hearst, ON P5N 1R1 Phone: 705-362-4577 Fax: 705-362-5075	Kapuskasing 29 Kolb Avenue Kapuskasing, ON P5N 1G2 Phone: 705-335-2040 Fax: 705-335-2309
Kirkland Lake 6 Tweedsmuir Road Kirkland Lake, ON P2N 1H9 Phone: 705-567-2796 Fax: 705-568-8787	New Liskeard 25 Paget Street, P.O. Box 68 New Liskeard, ON P0J 1P0 Phone: 705-647-1201 Fax: 705-647-7467	Timmins (Wilcox) 20 Wilcox Street Timmins, ON P4N 3K6 Phone: 705-267-2499 Fax: 705-267-3089

Supervised Access Program Centres

Direct Program Phone Number: 705-360-2112 or 1-888-360-2112 (Toll-Free)

Please direct all inquiries/referrals to the Supervised Access Program Coordinator by selecting option 2 when dialling the above phone number.

Documents can be faxed to 1-705-360-7200.

Englehart 40 Third Street, P.O. Box 607 Englehart, ON P0J 1H0 Phone: 705-544-2026	Iroquois Falls 457 Zealand Avenue Iroquois Falls, ON P0K 1G0 Phone: 705-232-2473	Kapuskasing 29 Kolb Avenue Kapuskasing, ON P5N 1G2 Phone: 705-335-2305
Kirkland Lake 6 Tweedsmuir Road Kirkland Lake, ON P2N 1H9 Phone: 705-568-5437	New Liskeard 25 Paget Street, P.O. Box 68 New Liskeard, ON P0J 1P0 Phone: 705-647-5437	North Cobalt 379 Lakeview Avenue, P.O. Box 130 North Cobalt, ON P0J 1R0 Phone: 705-672-3334
Timmins (Wilcox) 457 Wilcox Street Timmins, ON P4N 3M1 Phone: 705-360-1985

*If you call after hours, please leave a detailed message with your name and contact information.

Brighter Futures

Direct Program Phone Number: 705-360-2110 or 1-866-360-2110 (Toll-Free)

Cochrane 451 Chalmers Avenue, P.O. Box 1450 Cochrane, ON P0L 1C0 Phone: 705-232-5161 Fax: 705-272-3491	Englehart 40 Third Street, P.O. Box 607 Englehart, ON P0J 1H0 Phone: 705-544-2778 Fax: 705-544-2555	Hearst 1100 Edward Street, P.O. Box 5000 Hearst, ON P0L 1N0 Phone: 705-362-4788 Fax: 705-362-7687
Iroquois Falls 239 Church Street Iroquois Falls, ON P0K 1G0 Phone: 705-232-5366 Fax: 705-232-6777	Kapuskasing 29 Kolb Avenue Kapuskasing, ON P5N 1G2 Phone: 705-335-2148 Fax: 705-335-6337	Kirkland Lake 6 Tweedsmuir Road Kirkland Lake, ON P2N 1H9 Phone: 705-567-5926 Fax: 705-335-6337
Matheson 422 4th Avenue, P.O. Box 640, Matheson, ON P0K 1N0 Phone: 705-273-2131 Fax: 705-360-7222	North Cobalt 379 Lakeview Avenue, P.O. Box 130 North Cobalt, ON P0J 1R0 Phone: 705-672-3333 Fax: 705-672-3335	Smooth Rock Falls 50 Third Street Smooth Rock Falls, ON P0L 2B0 Phone: 705-335-2442 Fax: 705-338-4511
Timmins 707 Ross Avenue East Timmins, ON P4N 8R1 Phone: 705-360-2119 Fax: 705-360-7222